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View Job 2868
Title :  Customer Service Manager
Company Name :  U.S. Bank
Location :  Lynnwood, WA
Required Skills :  -Bachelor's degree, or equivalent work experience
Preferred Skills :  -Strong decision-making and problem-solving skills
Min. Years Experience :  0
Min. Education :  
Description/Duties :
Manages the branch and supervision of non-exempt branch staff. This includes interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Ensures branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees; communicates performance goals and results; recognizes performance; provides coaching and training. Coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed. Ensures assigned branch location complies with or satisfies legal and regulatory requirements established.
 
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