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View Job 2538
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Title :
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Technical Support Representative
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Company Name :
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Speakeasy
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Location :
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Seattle, WA
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Required Skills :
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Previous call center experience.
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Preferred Skills :
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Min. Years Experience :
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1
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Min. Education :
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Description/Duties :
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The primary focus of the Business Support Representative position is to provide industry-leading, world-class customer service to Speakeasy’s business customers. Successful candidates will accomplish this goal by taking on and owning all issues that may arise, from billing to router configuration and LAN support.
Responsibilities:
•Answering initial and follow-up phone calls from customers who have service and technical support issues.
•Responding to service tickets opened by customers and other Speakeasy employees.
•Providing timely and thorough resolution of all issues raised by Speakeasy business customers, as well as documenting all actions.
•Owning all issues through to resolution, delegating if necessary or when beyond your skill level.
•Customer billing and invoicing support.
•Supporting and troubleshooting broadband connectivity, including ADSL, SDSL, IDSL and T1 service.
•Supporting and troubleshooting domains and DNS issues.
•Phone call and ticket queue awareness and ownership
•Maintaining consistent quality and performance metrics as set out by management.
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