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View Job 2537
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Title :
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Implementation Engineer
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Company Name :
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Speakeasy
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Location :
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Seatle, WA
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Required Skills :
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This position requires the following skills and ex
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Preferred Skills :
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Min. Years Experience :
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3
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Min. Education :
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Description/Duties :
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The Business VoIP Implementation Engineer will be responsible for managing all aspects of the customer experience as they move through the Speakeasy Business VoIP Implementations process, from contract signing to installation and customer acceptance. This is a new and important offering for Speakeasy, and as such, responsibilities of this position will grow and change as necessary during its evolution.
Responsibilities:
Your responsibilities will include but are not limited to:
•Configuring and supporting Speakeasy’s Hosted and Integrated Voice solutions.
•Managing customers through the Business Voice Implementations process, including creating and maintaining a project plan for each customer.
•Documenting installation steps and progress in Speakeasy’s OSS.
•Documenting additional aspects of Voice installation schedule via Visio, Microsoft Project, etc., such as customer LAN topology.
•Working with various vendors to ensure smooth installation, including Vital Network Services, New Global Telecom, Level(3), Covad, Edgewater Networks, etc.
•Potentially traveling to customer locations to perform installations and/or LAN analysis.
•Maintaining regular contact with internal and external customers to attain necessary information and provide updates on progress.
•Configuring CPE such as VoIP desk phones, ATAs, soft phones, T1 routers, and SIP proxy devices, including advanced routing concepts.
•Provisioning and maintaining user profiles using a third-party vendor web portal.
•Coordinating and forming solid working relationships with other departments, including Sales, Product/Marketing, Activations, etc.
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