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View Job 2461
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Title :
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NOC Engineer II
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Company Name :
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Speakeasy
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Location :
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Seattle, WA
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Required Skills :
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Preferred Skills :
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Min. Years Experience :
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0
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Min. Education :
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Description/Duties :
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Position Summary:
Speakeasy is looking for a Tier II NOC Engineer to work on its Network Operations team. You will offer technical resources to a team responsible for monitoring Speakeasy’s network connections and equipment, working with upstream peers, providers, & vendors, and managing/operating network monitoring systems. You must be willing to be on call and available 24 hours a day, including weekends, possibly on a rotating schedule.
Your responsibilities include but are not limited to:
• Monitor all incoming trouble tickets, service requests and company communications for any service related issues.
• Ensure prompt reaction to all network/global issues and that final resolution is achieved in an expedient manner.
• Provide internal communications for trouble notifications, updates and resolutions, as well as any necessary vendor contact for the completion of service requests. This includes both email and telephone based communications.
• Work across Speakeasy’s Engineering and Customer Operations departments to resolve advanced problems and customer requests as they occur.
• Utilize the existing trouble ticketing (TT) system(s) to track ongoing trouble reports and service requests.
• Ensure all Operations TTs are worked according to the existing SLA, including escalations to Vendor Fix Agencies.
• Ensue that the NMS(s) are populated with all appropriate devices and determine the proper notification methods when alerts occur.
• Ensure maintenance event tracking and proper notification occurs on a daily basis.
• Perform maintenance events that have been documented using MOP’s (Method of Procedures)
• Assist in design and documentation of NetOps processes and procedures.
• Be available for mentoring/training of new employees and assist in designing ongoing curriculum for knowledge improvements across the team.
• Develop new functional tools for ease of use by both NetOps and Customer Operations.
• Participate in NetOps project related tasks as needed.
• Occasional travel may be required
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